Got a question? Maybe it's answered below!

For shipping updates due to COVID-19, please click here.

Q: How long will it take to receive my order?

A: We try our very best to ship out orders within 5-7 business days, but please keep in mind that we are a small, family-owned and operated business so small delays may happen. We ship via USPS Priority or First Class mail. 


Q: Do you offer international shipping?

A: Yes! We ship everywhere! International shipping is calculated at checkout. Please note that international orders may take up to a month to arrive and may be subject to additional restrictions or duties, which vary by country and the contents of your order. If you are placing an order from outside the United States, it is your responsibility to understand your country’s restrictions, duties and any special requirements in order to receive imported goods. Crew + Co has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties or taxes that may be imposed by your country’s customs office or other government agencies. Packages returned to Crew + Co due to a failure or refusal to pay the duties or taxes are ineligible for a refund of shipping fees and will be subject to a 20% restocking fee.


Q: Do you do custom work?

A: While custom work used to be a huge part of our business, our family has grown which means we are focusing more on ready to ship products.


Q: What version of Bible verses are the cards printed in?

A: Almost all of our Scripture cards are printed in English Standard Version. We have one set printed in KJV and one set printed in NKJV.


Q: It's been two weeks since I've ordered and I still haven't gotten a tracking number or my package. When are you going to ship my order?

A: ALL tracking numbers are sent out as soon as they're shipped. Very often, those tracking numbers end up in spam/junk mail. Please please please check those places first! Most of the time, we get this questions from customers and their tracking number has already been sent and package has been shipped.


Q: My tracking number shows DELIVERED, but I did not receive the package. What do I do?

A: Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes things like that happen! There have even been several times when the package shows up on your doorstep or in your mailbox a day or two AFTER it's been marked as delivered. Please check with your local post office next. Oftentimes the USPS can help you track down the package much quicker than we are able to. We are not able to track it down from our end. We do not issue refunds on lost packages. After you have contacted USPS and if they are still not able to track it down, please send us an email at hello@crewandco.com with your order number.