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FAQs

Got a question? Maybe it's answered below!

Q: How long will it take to receive my order?

A: We try our very best to ship out orders within 5-7 business days, but please keep in mind that we are a small, family-owned and operated business so small delays may happen. We ship via USPS Priority or First Class mail. 

 

Q: Why didn't I receive my print with the rest of my order?

A: If you ordered a print with a set of cards, we ship them separately so that the print will not be bent as it makes its way to you! Generally they arrive within a couple days of each other.

 

Q: Do you offer international shipping?

A: Yes! We ship everywhere! International shipping is calculated at checkout.

 

Q: Do you do custom work?

A: While custom work used to be a huge part of our business, our family has grown which means we are focusing more on ready to ship products. There are still a few custom products available and you can check those out here. 

 

Q: What version of Bible verses are the cards printed in?

A: All Scripture on any of the card sets are in English Standard Version (ESV).

 

Q: It's been two weeks since I've ordered and I still haven't gotten a tracking number or my package. When are you going to ship my order?

A: ALL tracking numbers are sent out as soon as they're shipped. Very often, those tracking numbers end up in spam/junk mail. Please please please check those places first! Most of the time, we get this questions from customers and their tracking number has already been sent and package has been shipped.

 

Q: My tracking number shows DELIVERED, but I did not receive the package. What do I do?

A: Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes things like that happen! Please check with your local post office next. Oftentimes the USPS can help you track down the package much quicker than we are able to. We are not able to track it down from our end. We do not issue refunds on lost packages. After you have contacted USPS and if they are still not able to track it down, please send us an email at hello@crewandco.com with your order number.