We offer returns or exchanges on products that are unused and undamaged. Card sets must be returned in full. Refunds will be issued after the return has been received. Shipping charges are not eligible for a refund.
Due to high order volume, current turnaround time may take up to 5-7 business days. We ship daily so your order should be processed prior to that time, but it is not guaranteed.
We are not able to combine orders at this time. Once an order has been placed, we cannot add or subtract items. If you want any additional items not included in your original order, please place a new order.
We are unable to expedite orders at this time. You may choose between First Class (Standard) and Priority shipping at checkout. This will speed up the shipping time after your order has been processed.
After Placing Your Order
You will receive an order confirmation after placing your order, given you've provided us with an accurate email address. Once your order is processed, a shipping label will be created and an email will be sent to the email address that you provided during checkout. This email will contain a USPS tracking number and additional shipping information. Please allow approximately 24 hours for tracking information to become available. PLEASE NOTE that all of our shipping times are NOT guaranteed.
If your package is returned to Crew + Co due to an incorrect address, you will receive a refund of the SUBTOTAL of your order. To reship, you will need to purchase the product again with additional postage.
If you choose the Standard Shipping option at checkout, please note that once your items have been handed over to USPS, they are no longer the responsibility of Crew + Co. We will not replace lost or stolen packages. If you have not received your order in the time stated above or your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. You will need to provide them with your tracking number and the date it was shipped. Please note that First Class Mail (Standard Shipping) does NOT come with insurance. Crew + Co will not replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address.
If your package gets lost or is stolen, your shipping came with insurance and you will be able to file a claim with USPS. If your package is lost or was damaged upon arrival, you have 15-60 days from the date of shipment to file a claim with USPS.
Please note that international orders may take up to a month to arrive and may be subject to additional restrictions or duties, which vary by country and the contents of your order. If you are placing an order from outside the United States, it is your responsibility to understand your country’s restrictions, duties and any special requirements in order to receive imported goods. Crew + Co has no control over additional fees and is not responsible for confiscated items, delayed orders, or any additional duties or taxes that may be imposed by your country’s customs office or other government agencies. Packages returned to Crew + Co due to a failure or refusal to pay the duties or taxes are ineligible for a refund of shipping fees and will be subject to a 20% restocking fee.